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managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred...
and high EQ Worked in a mobile app environment (with Zendesk experience as a bonus) Experience within a startup environment...
of Zendesk would be a plus although full training would be given. Knowledge of the Wattbike brand and products or an interest...
responses. Maintain detailed records of support interaction and solutions in Zendesk for future reference. Identify recurring...
with a case management system e.g. Zendesk CIPP qualification or diploma in payroll management Previous management experience...
, specifically Zendesk , live chat and CS automation tools. Strong understanding of Product Information Management Systems (PIM...
with AML software, JIRA, Tabluea, and Zendesk . Essential Skills: ● Attention to detail. ● Strong communication skills...
) standards are met for all clients at all times Be Analytical You will constantly stay up to date on the latest Zendesk ... features and enhancements from tools such as Zendesk You will be supporting client/stakeholder needs as we grow as a unit...
to working with sales tools like Salesforce (or similar), customer services platforms like Zendesk (or similar), and operational...
Liaise with customer service to ensure their requirements are met. Handle Zendesk tickets effectively and in a timely...
Liaise with customer service to ensure their requirements are met. Handle Zendesk tickets effectively and in a timely...
to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk , Google...
the process as necessary per established escalation policies. Raise cases where required in Zendesk . Detection...
returns Skills & Experience: Multilingual, fluent in English, French and Spanish essential Experience using Zendesk ...
degree - business undergraduate degree or MBA Technologies we use: AbsorbLMS, Salesforce, Gainsight, Zendesk , Calendly...
and organizational skills. Proficient in MSOffice Familiar with Microsoft Dynamics 365 CRM systems and Zendesk Benefits...
, Zendesk , email and phone calls Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously...
91 days past due that is below 3% of total AR. In your daily tasks, you'll adeptly manage Zendesk tickets..., demonstrating your expertise in navigating varying complexities Zendesk : Provide exceptional support by efficiently managing the...
and support Mobile device management (Meraki MDM, etc) Helpdesk systems (CONNECT for Service, Zendesk , etc) End user desktop...
Online and SharePoint. Familiarity with IT ticketing systems like Jira, ServiceNow, or Zendesk . Knowledge of Active...
and any other relevant tools (Zendesk , Notion, Gsuite, task management systems and automation tools) to enhance the efficiency of case...
and any other relevant tools (Zendesk , Notion, Gsuite, task management systems and automation tools) to enhance the efficiency of case...
telephone, email, Zendesk and postal enquiries. Assist in the development and delivery of training on new and existing products...
tools like Salesforce, Zendesk or similar CRM ticketing systems You have exemplary written and verbal communication skills...
, Gong, Gainsight, Zendesk , Calendly, Zoom, Teams, Adobe Acrobat Are you ready to become an Absorber...
