email in Zendesk and host video calls for in-depth troubleshooting when necessary. Answer our customers' questions about the..., etc. Experience using support ticket tooling (Zendesk preferred) and Kanban tooling (Jira preferred) to own customer issues through...
and secured. WHAT YOU WILL BE DOING Administering and managing SaaS products including Zendesk, Amelia, Five9, etc. contact..., Google Analytics, RESTful APIs, JIRA, Confluence, Zendesk, Five9, Amelia or equivalent contact center technologies preferred...
, Zendesk, and bespoke internal software to process orders and manage customer queries Ensuring accurate data input... with Zendesk and Sage 200 Experience and knowledge of Medical Cannabis Other information What we offer: We value...
and secured. WHAT YOU WILL BE DOING Administering and managing SaaS products including Zendesk, Amelia, Five9, etc. contact..., Google Analytics, RESTful APIs, JIRA, Confluence, Zendesk, Five9, Amelia or equivalent contact center technologies preferred...
within the department. Responsibilities will include, but not be limited to: Using Microsoft office, Zendesk, and bespoke... with Zendesk and Sage 200 Experience and knowledge of Medical Cannabis What we offer: We value progression and development...
-to-date documentation of platform configurations and operational procedures. Own day-to-day coordination with Zendesk Operational contacts... Proven experience in CX operations and working with customer service platforms (Zendesk, Salesforce Service Cloud, or similar...